Terms of Service

1. Introduction and Acceptance

Welcome to IntraCode. These Terms of Service ("Terms") govern your use of our website, services, and any software development solutions we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

IntraCode is a bespoke software development company based in Brisbane, Australia. We specialize in creating custom software solutions, web applications, mobile apps, and digital transformation services for businesses of all sizes.

2. Definitions

• "Company," "we," "our," or "us" refers to IntraCode
• "Client," "you," or "your" refers to the individual or entity using our services
• "Services" refers to all software development, consulting, and related services provided by IntraCode
• "Deliverables" refers to any software, code, documentation, or other materials created for the Client
• "Agreement" refers to any contract, statement of work, or project agreement between IntraCode and the Client

3. Services Offered

IntraCode provides the following services:

• Idea validation and strategic planning
• UI/UX design and user experience consulting
• Custom software development and programming
• Web application development
• Mobile application development
• System integration and API development
• Software maintenance and support
• Digital transformation consulting
• Technical audits and code reviews

4. Project Engagement and Scope

4.1 Project Initiation

All projects begin with a consultation phase where we assess your requirements, provide recommendations, and develop a detailed project proposal including scope, timeline, and pricing.

4.2 Scope Changes

Any changes to the agreed project scope must be documented in writing and may result in additional costs and timeline adjustments. We will provide written estimates for any scope changes before implementation.

4.3 Client Responsibilities

Clients are responsible for providing timely feedback, necessary access to systems, required content and materials, and clear communication throughout the project lifecycle.

5. Payment Terms

5.1 Pricing and Invoicing

Project pricing will be outlined in the project agreement. Invoices are typically issued based on project milestones or monthly for ongoing services. All prices are in Australian Dollars (AUD) unless otherwise specified.

5.2 Payment Schedule

• Payment terms are typically 14 days from invoice date
• Projects may require an upfront deposit before commencement
• Late payments may incur additional charges as specified in the project agreement
• Work may be suspended for overdue accounts

5.3 Refunds

Refunds are handled on a case-by-case basis. Work completed and delivered is generally non-refundable. Refund policies will be specified in individual project agreements.

6. Intellectual Property Rights

6.1 Client Ownership

Upon full payment, clients receive ownership of custom code and deliverables specifically created for their project, excluding any pre-existing IntraCode intellectual property or third-party components.

6.2 IntraCode Retention Rights

IntraCode retains rights to:

• General methodologies, processes, and know-how
• Pre-existing code libraries and frameworks
• Generic solutions that can be applied to other projects
• Use project experience for portfolio and marketing purposes (with client consent)

6.3 Third-Party Components

Projects may include third-party libraries, frameworks, or services. These remain subject to their respective licenses and terms of use.

7. Confidentiality and Data Protection

We maintain strict confidentiality regarding all client information and project details. Our data protection practices are outlined in our Privacy Policy and comply with Australian privacy laws.

Clients are responsible for ensuring they have appropriate rights to any data, content, or materials provided to IntraCode for use in their projects.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that our services will be performed with professional skill and care. We will correct any defects in our work at no additional cost for a period specified in the project agreement (typically 30-90 days after delivery).

8.2 Disclaimers

Except as expressly stated, all services are provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free operation of delivered software
• Compatibility with all third-party systems or future updates
• Specific performance metrics or business outcomes
• Protection against all security vulnerabilities

9. Limitation of Liability

To the maximum extent permitted by Australian law, IntraCode's total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific project giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

10. Termination

10.1 Termination by Client

Clients may terminate projects with written notice. Payment is due for all work completed up to the termination date, plus any non-cancellable expenses incurred.

10.2 Termination by IntraCode

We may terminate projects for non-payment, breach of terms, or if continuation becomes impractical. We will provide reasonable notice and deliver all completed work.

11. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, pandemics, or infrastructure failures.

12. Governing Law and Disputes

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

We encourage resolving disputes through direct communication and, if necessary, mediation before pursuing legal action.

13. Website Use and Acceptable Conduct

When using our website, you agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Not transmit malicious code or engage in harmful activities
• Respect intellectual property rights
• Provide accurate information when contacting us

14. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or business operations. Updated terms will be posted on our website with a revised date. Continued use of our services constitutes acceptance of the updated terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

17. Acknowledgment

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute the entire agreement between you and IntraCode regarding the use of our services, superseding any prior agreements or understandings.